Policies

At The Med Spa of Kingwood, we strive to provide the best experience for our clients while maintaining a smooth and efficient operation. To ensure clarity and fairness, we kindly ask that you review our policies before your appointment. These include our cancellation and rescheduling policy, discount guidelines, payment options, and tipping preferences. Our policies are designed to respect both our clients' time and our providers' schedules. By booking with us, you agree to these terms, helping us continue to offer top-tier care in a relaxing, zen-inspired environment. For full details, please review the sections below.

POLICIES

CANCELLATIONS

Reschedule or cancel at least 24 hours before appointment to avoid a $50 cancellation fee. Appointments made and cancelled on the same day will also incur this fee. If we are unable to charge your charge the cancellation fee, you will be required to pay the fee prior to booking your next appointment

GIFT CARDS

Gift cards with a promotion are not valid for use on the day of purchase.
Must be redeemed within one year from the purchase date.
Lost or stolen cards will not be replaced

FORMS

All clients must complete all forms sent when appointment is made. This includes all in spa, tele-med and mobile massage services. Forms can be completed ahead of time or once you arrive at the spa. If you need assistance to complete your forms please arrive early and speak with our Client Coordinator upon arrival.

DISCOUNTS

Discounts cannot be combined with other promotions or offers, except if paying with cash (see terms & conditions

PROMOTIONS

Management reserves the right to make changes to specials, promotions or discounts at any time without prior notice.

APPROPRIATE CONDUCT

Providers reserve the right to stop a session if there is inappropriate behavior or remarks. Client will be held responsible for the cost of the full service if the session is ended early.

TIPPING

Our providers prefer cash for tips. If your appointment doesn’t require a payment but you’d like to leave a tip, please note that we do not accept tip-only credit card payments. However, we offer Zelle, Venmo, and CashApp QR codes for individual providers as a convenient alternative to cash.

BOOKINGS

All appointments must be booked through one of the following channels:

"Book Now" link on website header
Phone call or Text to Spa

MOBILE MASSAGES

Providers do not diagnose or heal any medical conditions

First 20 miles is included, $1 per additional mile

A $25 fee will be assessed if therapist has to setup upstairs

Appointments after 8:30pm will be charged an additional $40 fee.

TERMS & CONDITIONS

LIMITED AVAILABILIITY

The specials are only valid on the specific dates listed below. Certain services have limited availability, appointments are first come, first served, so book quickly to secure your spot—once slots are filled, there will be no additional availability! Note: Some services require a consultation prior to services

SERVICE FEES & CASH DISCOUNTS

All services will have a service fee applied of 5%. If paying with cash, the service fee will be waived and an additional discount of 2.5% will be applied.

BUY NOW, USE LATER

These types of offers are on valid when explicitly stated.